Returns and Right of Withdrawal (14 days)
Our customer satisfaction is a priority.
For this reason, we guarantee the right of withdrawal within 14 days , in compliance with current legislation.
Right of withdrawal
Pursuant to Legislative Decree 206/2005 (Consumer Code) , the consumer customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product , without having to provide reasons.
To exercise the right of withdrawal, you must communicate your intention to return the product within the indicated time frame.
Return conditions
Returns are accepted only if:
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the product is intact , unused and undamaged
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is returned in the original packaging
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shows no signs of wear or tampering
Since these are handcrafted products , slight differences in shape or color do not constitute a defect and do not give the right to return.
Exclusions from the right of withdrawal
The right of withdrawal does not apply to:
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customized products or products made to the customer's specific request
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products damaged after delivery for reasons not attributable to the seller
Return Policy
The customer must ship the product within 14 days of communicating the withdrawal, using a traceable shipping method.
Return shipping costs are the responsibility of the customer , unless otherwise indicated.
Reimbursement
Once the product has been received and its compliance with the return conditions has been verified, the refund will be made within 14 days , using the same payment method chosen for the purchase.
The refund concerns only the price of the product.
Initial shipping charges are non-refundable, except as required by law.
Contacts
To initiate a return request or for any information, the customer can contact us using the contact details listed on the website.
Buying Capodimonte porcelain cufflinks means choosing authentic craftsmanship with the guarantee of transparency, fairness, and consumer protection .
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